Privacy Policy

Introduction

We are R-Energy Consult LLC, a company that provides home energy improvements. We offer a text messaging program that allows you to receive reminders, confirmations, and promotions from us via text messages. This text messaging privacy policy explains how we collect, use, and protect your personal information when you sign up for and participate in our text messaging program. By providing your consent and opting in to receive text messages from us, you agree to this privacy policy. 

Consent

You can sign up for our text messaging program by entering your phone number on our website, in person or by texting the keyword START to number +1 808 736 3749. When you sign up, you will receive a confirmation text message that asks you to reply YES to confirm your consent to receive text messages from us. You can also reply HELP for more information, or STOP to opt out at any time.

You can opt out of our text messaging program at any time by texting STOP to+1 808 736 3749 . You will receive a confirmation text message that confirms your opt-out request. You can also opt out by contacting us at the email or phone number provided below.

You can change your preferences or update your information at any time by logging into your account on our website, or by contacting us at the email or phone number provided below.

By consenting to receive text messages from us, you confirm that you are the owner or authorized user of the phone number you provide, and that you are at least 18 years of age or have the permission of your parent or guardian. You also agree to receive text messages from us using an automatic dialing system or a prerecorded voice, and that your consent is not a condition of purchase or service.

Information collection

When you sign up for and participate in our text messaging program, we collect the following types of personal information from you:

• Your phone number
• Your name
• Your email address
• Your location
• Your device information, such as your carrier, model, operating system, etc.
• Your message content, such as your replies, requests, feedback, etc.

We may also collect other information from you when you interact with our website, such as your IP address, browser type, cookies, etc.

Information use

We use the personal information we collect from you for the following purposes:

• To send you text messages, such as reminders, confirmations, and promotions, related to our products or services
• To provide you with customer service, such as to answer your questions, resolve your issues, or process your orders
• To improve our products or services, such as to analyze your preferences, behavior, feedback, or satisfaction
• To comply with legal obligations, such as to respond to subpoenas, court orders, or requests from authorities
• To protect our rights and interests, such as to prevent fraud, enforce our terms and conditions, or defend against claims or disputes

Information sharing

We do not sell, rent, or trade your personal information with any third parties for their own marketing purposes. We may share your personal information with the following third parties for the purposes described above:

• Service providers, such as text message providers, payment processors, delivery companies, etc., who help us operate our text messaging program or provide our products or services
• Others, such as law enforcement, regulators, courts, or other parties, when required by law or when necessary to protect our rights and interests

We require that these third parties respect your privacy and comply with applicable laws and regulations when handling your personal information.

Information security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. We use encryption, firewalls, passwords, and other security technologies to safeguard your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

Information retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, or as required by law or regulation. When your personal information is no longer needed, we dispose of it in a secure manner.

Information access and correction

You have the right to access, update, correct, or delete your personal information at any time. You can exercise your rights by contacting us at the email or phone number provided below. We may ask you to verify your identity before processing your request.

Changes to the policy

We may update this privacy policy from time to time to reflect changes in our text messaging program, our products or services, or the applicable laws and regulations. We will notify you of any material changes by sending you a text message, posting a notice on our website, or emailing you. Your continued use of our text messaging program after the effective date of the changes constitutes your acceptance of the updated privacy policy.

Contact information

If you have any questions, comments, or complaints regarding this privacy policy or our text messaging program, please contact us at:

R-Energy Consult LLC 3164 21^st St Long Island City, NY 11106 

Email: info@renergy.one 

Phone: +1 (929) 335 3565